On Managing an Abundance of Traffic: The Airport Edition
As I fly out to Miami this morning it's apparent there is a tidal wave of enthusiasm for traveling right now.
There are also a tsunami of emotions on full display. 🥰😥🤯🥳
The airlines got exactly what they wanted. Absolutely full planes making the most of every drop of fuel they burn and every bit of personnel they employ.
But what is this chaos? And where is the luggage going?
And what is happening to the correlating value for their customers?
We don't need fancy, albeit obscure words like data, AI and algorithms for this problem.
This was easy enough to predict with simple math.
It reminds me of unintended but easy enough to anticipate challenges and hurdles we face in our industry.
'Too much' or 'too little' are often the inflection points at which many clients contact me for the specific strategies and solutions I create daily.
In an endless effort to reach for more, most companies fail to fully prepare for when their wishes for more come to life. Staffing, technology, processes, communications, all of the above and more.
We can design a structure that reduces hurdles and clears the path for friction free environment for your team plus your new, current and future clients.
This is mission critical. Because at a time when you are feeling flush with new business, your customers can be experiencing serious breakdowns, challenges and their loyalty can quickly sour.
I'm proud of the way we can move through Discovery and quickly begin implementing solutions to drive greater consistency and confidence for all.
Take a look at the airports or the news surrounding their recent failures.
Now take a look inside your organization to see where the performance gaps have crept in... and let's go to work.
Off now to help a great client meet with a strong candidate they're considering. It's meetings like these that inspire me even more. We're getting Talent Acquisition right, right out of the gate.
Wishing you a great day and also wishing you the insight to make that first call to learn how we can help you!
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