On What Dealers Are Saying: Robert Glaser, President of #NCADA interviews North Carolina Dealers.
Here are a few sound bites and highlights of a 30 minute fireside chat:
⭐️ Greg Dudak, #GM of Mercedes of Fayetteville
" I think the most important 2 words for the next 2 years are going to be negative equity."
⭐️ Bennett Johnson, #Controller at @Heister Automotive
"Carvana only served to remind us of what we knew we needed to do anyway for our customers. "
"We have a strong focus on employee training. By growing our people we can grow faster and serve our customers better."
⭐️ Christopher Vester, #COO Hubert Vester Auto Group
"While OEM'S may hint at launching initiatives removing the dealer from the process, they can't handle this at scale. Take the F150 for example. How are they going to do that?"
" When it comes to technology we take a different approach. We work on developing stronger leadership throughout our organization at an individual level. When we do this it doesn't matter what technology we seek to add. Our people are equipped to learn. The most important thing is that they are empowered and trusted to make great decisions...with Tech or without."
"One of the biggest changes I think we'll see regarding People is that I believe more of them will have a personal brand, not just a resume."
Great questions and conversations all around.
By the way, be sure to wish Robert Glaser
a very happy birthday!!!
#Automotive #RetailOperations #TheFutureOfAutomotive
#LeadershipMatters
#TalentAcquisition
#Innovation
#Dealerships
#NCADA
