All of the people. All of their activities. Every minute, every hour to make a transaction happen. Even add in drive time if it was necessary for work, plus desk and online time.
How does this compare to last year if you can even determine?
When we look at results, we have to ask ourself what the true human cost was to get there, not just the physical cost of the buildings and the tools that we use.
Throughput effectiveness is vital to determining long-term success and profitability. While some are creating good results on paper, the cost per person is far too high and placing an undue burden on certain people in the pipeline.
You must first be aware of this to start to address this as this can cause unseen fractures in your processes... and your team's long-term productivity and retention.